Refund and Returns Policy

Customer satisfaction is important to us. Please read our return and refund policy carefully.

1. Eligibility for Returns

Returns may be accepted if:

  • The product received is damaged
  • The wrong item was delivered
  • The item has a manufacturing defect

Customers must notify us within 24–48 hours of delivery with proper photos or videos.

2. Non-Returnable Items

Returns will not be accepted for:

  • Used or damaged products
  • Products damaged by customer misuse
  • Products without original packaging
  • Customized or special-order items

3. Refund Process

  • Approved refunds are processed within 5–7 business days.
  • Refunds will be credited through the original payment method.

4. Exchange Policy

Exchanges may be provided depending on stock availability.

5. Return Shipping

Customers may be required to ship the product back in its original packaging.

Customer Support

For order-related queries, shipping updates, returns, or general assistance, please contact us through our official communication channels.

Support Hours

Monday to Saturday 10:00 AM – 7:00 PM

Response Time

We usually respond within 24 business hours.

Thank you for shopping with us.