Shipping Policy
We are committed to delivering your order safely and on time.
1. Order Processing
- Orders are usually processed within 1–3 business days.
- Orders placed on weekends or holidays may be processed on the next working day.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–7 Business Days
- Other Locations: 5–10 Business Days
Delivery timelines may vary during festivals, sales, or unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
4. Tracking Information
Customers will receive tracking details via email or WhatsApp once the order is shipped.
5. Delayed Deliveries
While we work with reliable courier partners, delays caused by logistics providers or natural conditions are beyond our control.
6. Incorrect Address
Customers are responsible for providing accurate delivery information. Orders returned due to incorrect addresses may incur additional shipping charges.
Cancellation Policy
1. Order Cancellation
Orders can only be cancelled before dispatch.
2. Cancellation After Shipping
Once the order has been shipped, cancellation requests cannot be accepted.
3. Refund for Cancelled Orders
Eligible cancelled orders will be refunded within 5–7 business days.
4. Fraudulent Transactions
We reserve the right to cancel orders suspected of fraud or unauthorized payment activity.
Customer Support
For order-related queries, shipping updates, returns, or general assistance, please contact us through our official communication channels.
Support Hours
Monday to Saturday 10:00 AM – 7:00 PM
Response Time
We usually respond within 24 business hours.
Thank you for shopping with us.